One shared inbox
Email, chat, and form submissions land in one place with collision detection, so two agents never reply to the same customer twice.
Helpdesk for customer support teams
Every ticket, handled
Bring email, chat, and every other channel into one shared inbox. Hit your SLAs, clear the queue with automation, and give customers answers instead of ticket numbers.
Why support teams switch
Everything your agents need to answer faster
A single shared inbox for every channel — so no ticket gets lost and no customer waits longer than your SLA allows.
SLAs you actually hit
Set response and resolution targets per priority, watch a live countdown on every ticket, and escalate before anything breaches.
Automate the queue
Rules route, tag, and assign tickets automatically, while macros answer the repetitive questions in a single click.
Self-service help center
Publish a searchable knowledge base so customers solve the easy problems themselves and your queue stays focused.
Reporting & CSAT
See response times, backlog, and satisfaction on live dashboards, so you fix the slow spots instead of guessing at them.
Enterprise-grade security
SSO, SCIM, advanced roles, and audit logs keep your customer conversations safe and your compliance team happy.
A helpdesk agents enjoy
Designed for the front line
A fast, focused inbox that keeps the whole team moving through the queue.
15 min
median first response
+19
points higher CSAT
99.9%
uptime SLA on Scale
FAQ
Frequently asked questions
How tickets, SLAs, and your shared inbox work in practice.
You get full access to the Team plan for 14 days — no credit card required. When the trial ends you can pick a plan or stay on the free Starter tier and keep your inbox.
From first reply to resolved
One place for the whole conversation
Inbox, SLAs, and automation that grow with your team instead of getting in the way of the next reply.
Automate the queue
Build rules that route, tag, and assign tickets and fire off macros — so agents skip the triage and get to answering.
Connect every channel
Bring email, chat, and social into one inbox, and sync your CRM so agents see the full customer story on every ticket.
Secure by default
Encryption, SSO, and audit logs come standard so your compliance team says yes faster.
Loved by support teams
Trusted by teams that keep customers happy
Here's what support leaders say after switching.
"Every channel lands in one inbox now. Nothing falls through the cracks, and our first-response time dropped from hours to under fifteen minutes."
"SLA policies and automation cleared our backlog for the first time in a year. Agents finally spend their day helping people, not triaging chaos."
"CSAT is up nineteen points since we switched. The reporting shows exactly where we're slow, so we fix the process instead of guessing."
Pricing
Simple, transparent pricing
Pay per agent, not per ticket. Start free and cancel anytime — no surprises.
| Plan | Starter$0per agent / monthFor small teams answering their first tickets. | Team$19per agent / monthFor support teams that need speed and structure. | Scale$45per agent / monthFor support orgs with compliance needs. |
|---|---|---|---|
| Included | Up to 3 agents | Everything in Starter | Everything in Team |
| Shared email inbox | SLA policies & escalations | SSO & SCIM provisioning | |
| 1 support channel | Macros & automation rules | Advanced roles & audit logs | |
| Community support | Help center & knowledge base | Custom SLA & analytics dashboards | |
| — | CSAT surveys & reporting | Dedicated success manager | |
| Start free | Start free | Start free |
Give your customers faster answers
Clear tickets with every feature free for 14 days, card-free.